When Donna first connected with ASAP Solutions, the stress of managing her NDIS supports was causing her distress and had taken a toll on both her mental and physical health.  Her Plan Manager and Support Coordinator were simply not doing the job of assisting Donna correctly and her health was suffering as a result of trying to manage her supports and the logistics of those supports such as invoicing and payments through a dysfunctional service that was placing roadblocks where they should have been opening a clear path for good communication and service.

Donna had become sceptical of the system, disheartened by the lack of service and distressed by the additional burdens and complexities that her Plan Manager was adding on to her shoulders.

ASAP Solutions understand that good communication is the key to quality service delivery and when they engaged with Donna and realised the detrimental impacts her current Plan Manager was having on her they sprung to action to start to alleviate Donna’s issues.

Communication was central and starting an honest conversation with Donna about how the system was supposed to work in her favour and without all the pressure and stress she was experiencing.

That lack of trust was overcome by open dialogue with everyone within Donna’s network including her support workers and this was integral to winning back her faith in a system that was supposed to be working for her, not against her.

Donna is now confident in calling ASAP Solutions if an issue arises and picks up the phone regularly knowing any problem will be addressed and sorted out as a matter of urgency.  If a report needs to be prepared for example, that open communication ASAP Solution is renowned for comes into play and the needs of their client becomes their first priority.  Something Donna knows all too well.

They will discuss approaches and options and ensure Donna has choice and control over any final outcome and the way forward and that’s the path they then take using collaboration and teamwork.

Donna’s health and overall well-being has improved significantly as has her hope and faith in the system that is there to support her rather than investing the time in stressing about what isn’t being done to manage her case.

ASAP Solution is a client-first service that listens and truly hears what is needed to make their lives better. A Plan Manager that takes the extra steps to ensure satisfaction and honest communication, they are proudly “not your normal accountant”.

You can meet ASAP Solutions at the Brisbane Disability Connection Expo on the 3rd and 4th March at the Brisbane Convention and Exhibition Centre to learn more form the team about how they can support you to not just get by, but to live your best life.