Here you’ll find answers to commonly asked expo questions

We’re confident we’ve got you covered with this information, but we also know new questions come up as our expos grow.

So if you’ve got a new question or need help, please email events@developingauscommunities.com.au
or call 1300 910 503 and our team will be happy to help.

Bump In explained

Setting up your stand

The 4pm Packing Rule

Bump out explained

ABOUT THE EXPO

When is the Perth Expo being held?

The Expo will be held on Friday 16th and Saturday 17th August 2024 from 10am – 4pm each day. It is a free event, open to the public.

Where is the Perth Expo being held?

The expo will be held in Pavilions 4, 5 and 6 at the Perth Convention and Exhibition Centre (PCEC) 21 Mount Bays Road, Perth WA 6000.

Do I have to do any training to come to the Expo?

For all exhibitors, your staff members/contractors that will be on site on Thursday 15 August 2024 for Bump In/Set Up and after 4:30pm on Saturday during Bump Out need to complete the venue’s induction. This is because when the rear doors are open during these times the site becomes a building zone with additional workplace health and safety requirements. The venue will police this so please ensure all your staff that are there at those times have completed the induction. If you have any IT issues or questions about the induction please contact the PCEC directly as we do not have any access to this system. It is a venue requirement . On event days on Friday and Saturday (10am -4pm) your staff at your exhibit booth do not need to have completed the induction. The induction is here PCEC Induction

How do I get to the Perth Exhibition and Convention Centre?

Perth Convention and Exhibition Centre is easily accessible by foot, ride-share or public transport including bus, train or ferry from South Perth. Parking at the venue can be limited, so we recommend checking out the public transport options to see if they are suitable for you. Check out the PCEC website for more information.

ABOUT YOUR STAND

I have a Shell Scheme Stand. What is it, and what’s included?

If you or your organisation has booked a ‘shell scheme stand’ these will be either 3x3m, 3x4m or 3x6m in size. A full shell scheme means your stand (depending where it is positioned) will include side and back walls, a fascia (signage for your company name). Perth Expo will supply your facia name and will provide a portal. Please check for correct spelling. All sites include power. Furniture and flooring is not included in these stands.

I have a Stand Alone Stand. What is it, and what’s included?

“Open Area” or “stand alone” sites are 6x6m 6x9m and 9×9 metres. Open area sites include carpet tiles and one 4amp power point. These areas are floorspace only, there are no side or rear walls or included signage. 4amp power is included. No furniture is included.

What furniture is included with my stand?

Furniture is not included in your stand. You are welcome to supply your own, hire through your supplier of choice or hire through our expo partner Perth Expo by emailing chloerowe@perthexpo.com.au or calling 08 9475 2022. Please place your order with Perth Expo before COB Friday 2nd August 2024.

Is there 240V power at my stand?

Yes. One 4amp plug is included in every exhibitor space. If you require higher voltage, this can be arranged through Perth Expo at an additional cost.

All powerboards must be tagged and tested. You may also hire powerboards through Perth Expo before COB Friday 2nd August 2024 or by emailing Perth Expo on chloerowe@perthexpo.com.au or calling 08 9475 2022.

Can I bring in equipment that needs to be powered?

Yes you can bring in powered equipment. However, please note that any electrical equipment plugged into a powerpoint at the expo must have a tag showing that it has been tested and tagged within the last 12 months; or showing that the item is new. These terms and conditions are agreed to as part of your Service Agreement in joining the expo and are non negotiable.

The venue may conduct inspections and you may be asked to unplug any untagged equipment. Perth Expo will have someone on-site on bump in day only who can test and tag your items. You can organise this through your Perth Expo order portal or by emailing chloerowe@perthexpo.com.au or calling 08 9475 2022 prior to the expo. Please note, places are limited for this service and charges apply.

VENUE INFO

Where can I park during the Expo?

There are two access points for the PCEC car park – Mounts Bay Road & Mitchell Freeway. We recommend entry via Mill St, Mounts Bay Rd, or the Riverside Drive off-ramp from Mitchell Freeway, as they are closest to Pavilions 4 & 5, our expo location. Please note the clearance height of Carpark is 2.1m. City of Perth Parking parking rates apply. You can access their rates & real time availability here.

Is there discounted parking for Exhibitors?

Parking is managed by the council. There are no discounted rates offered by the venue for this expo. There are 1500 car bays serviced managed the City of Perth Parking opened 24 hours a day, seven days a week. For rates and further information please visit http://www.cityofperthparking.com.au

Is there free Wifi?

Access to free wireless internet is available throughout the PCEC via their provider Our Technology | PCEC – Perth Convention And Exhibition Centre

EXPO SET UP

I’m exhibiting, when can I set up my stand? (Bump In)

Exhibitor Bump In begins on Thursday 15th August 2024 from 11am, final entry to the loading dock is 4.45pm.

Every exhibitor is allocated a 30min slot in the loading dock and this appears in your exhibitor portal. If the allocated time does not suit, please contact events@dacexpo.com.au to change your time.

If you are bringing items in from the carpark (ie, not using the loading dock) you may arrive anytime from 11am to set up. Note that trolleys cannot be used in the concourse and general areas of the centre. If you have items on a trolley we recommend you use the loading dock.

I need a forklift to move gear from the dock to my stand, what do I do?

Our expo builder Perth Expo offers a forklifting service for a fee. You can organise this by contact Perth Expo directly on 08 9475 2022. If you’re bumping in right now, please go see the Perth Expo service desk on the expo floor to organise assistance. Eftpos facilities are available.

What safety gear do I have to wear during set up and pack down?

While you are setting up or packing down your stand the expo site is considered a construction site, this means everyone in the area is subject to workplace health and safety regulations. Hi vis (fluorescent) vests and closed in shoes are complusory during set up and from 4.30pm on the second day of the expo. These are compulsory requirements and will be enforced by venue security. If you have forgotten your hi vis, vests will be available for purchase for $5.50 at a desk at outside the main expo doors. Card only.

I don’t have a hi-vis vest, what do i do?

While you are setting up or packing down your stand the expo site is considered a construction site, this means everyone in the area is subject to workplace health and safety regulations. Hi vis (fluorescent) vests and closed in shoes are complusory during set up and from 4.30pm on the second day of the expo. These are compulsory requirements and will be enforced by venue security. If you have forgotten your hi vis, vests will be available for purchase for $5.50 at a desk at outside the main expo doors. Card only.

Are children allowed during set up?

During bump in, the expo space is considered a worksite, therefore children under the age of 16 are not permitted on the expo floor. However, we understand that sometimes things happen, emergencies arise and plans change. If it is an emergency, please see the Expo Help Desk closest to the front entry doors.

FURNITURE AND AV

Perth Expo is our expo builder and also hires furniture and AV equipment to exhibitors. You can hire a range of items through their website. For assistance please contact Perth Expo on
08 9475 2022 or email chloerowe@perthexpo.com.au. You can hire a large range of items through Perth Expo or through your preferred supplier.

SET UP AND DELIVERIES

Can I have items delivered to the venue before the Expo?

The Perth Convention and Exhibition Centre will not accept any deliveries for the expo or your stand prior to bump in day. Expo staff are unable to accept deliveries on your behalf. If you have items delivered or couriered, they must be received via the loading dock on bump-in day only, between the hours of 12:00-4:00pm – you must be present to accept delivery.

Can I use the loading dock to bring in items for my Expo display?

You do not have access to use the loading dock unless you contact us, request it and have it confirmed in writing. If the allocated time does not suit, please contact events@dacexpo.com.au to change your time. Bump-in is available from 11am with last entry at 4:45pm.

If you are bringing items in from the carpark (ie, not using the loading dock) you may arrive anytime from 11am to set up. Note that trolleys cannot be used in the concourse and general areas of the centre. If you have items on a trolley we recommend you use the loading dock.

When does the loading dock open?

11am on wards. You do not have access to use the loading dock unless you contact us, request it and have it confirmed in writing. If your assigned time does not suit, please contact events@dacexpo.com.au to contact our expo care team. it is NOT a parking area. Your vehicle/truck must only be in the loading dock area for a maximum of 15 minutes. You must then move it elsewhere. You can stay and set up your stand all day but you cannot leave any vehicle in the loading dock for longer than 15 minutes or it may be towed at your expense. If you are not at your vehicle in the loading dock (eg taking items to your booth) you must leave your mobile number clearly displayed.

How do I get to the loading dock?

See venue maps and details for loading dock entrance and the correct street.

Map link here PCEC Loading Dock Map

What do I wear to set up?

While you are setting up or packing down your stand the expo site is considered a construction site, this means everyone in the area is subject to workplace health and safety regulations. Hi vis (fluorescent) vests and closed in shoes are compulsory during set up and from 4.30pm on the second day of the expo. These are compulsory requirements and will be enforced by venue security.

SPECIAL PERMITS

Can I have an animal(s) at my stand?

The Perth Convention & Exhibition Centre does permit animals as long as the right permit has been submitted and approved by the venue prior to the expo For animal permits and other permits pertaining to the expo please click Permit Forms .

Can I have helium balloons, confetti or glitter at my stand?

NO. Helium balloons, glitter and confetti are not permitted by the venue. If Helium balloons become loose they become stuck in the ceiling and the significant cost to have them removed is passed on to the exhibitor responsible. Confetti and Glitter are difficult to clean from surfaces and attract significant cleaning charges. To avoid either scenario the venue does not permit helium, glitter or confetti. Air filled balloons are permitted.

Can I hand out food or drinks at my stand?

Exhibitors are permitted to hand out food and beverage samples as part of their stand upon approval of an application submitted via your Exhibitor Services Portal . You will need your stand number to log in. The form must be submitted to Perth Convention and Exhibition Centre Exhibitor Services 14 days prior to the expo. Small wrapped items like candy or other consumables (as giveaways) are permitted without the need for application.

My booth is a custom build or will have a marquee or another structure in it, do I need a permit?

Structures including custom-built booths, pop-up marquees, large umbrellas or play activities, that aren’t part of a stand built by the approved stand builder, Perth Expo, will likely need a permit from the venue. These things are allowed as long as the right permit has been submitted to the venue, to ensure highest safety standards for our patrons are maintained. For venue permits, click Permit Forms.

I’m displaying a car at the Expo. What do I need to do?

You need to email events@dacexpo.com.au with the make, model, year and weight at least 14 days prior to the expo so the Event Organisers can submit the details for approval. Below are PCEC’s mandatory requirements:

  • A drip tray is to be placed underneath vehicle
  • Keys must not be left inside the vehicle
  • Keys to be left with PCEC Security

TROUBLESHOOTING

My work has sent me to the Expo and I don’t know where my stand is. What do I do?

Please head to the Expo Help desk which will be located close to the front entry doors of the expo hall you are in. This desk is staffed with members of the Expo Care Team.

They will help you find your stand, check up in, give you an exhibitor lanyard, and a floor map. On the back of the lanyard is a QR which will link you straight back to these FAQs in case you have more questions or don’t remember the answers.

I am bumping in and there is something wrong with my booth. What do I do?

The expo teams have worked hard to build a fabulous expo, but we’re all human and sometimes mistakes can happen. If there is something wrong with or at your booth when you arrive to bump in, please head to the service desk set up by our Expo Builder: Perth Expo.

The counter will be set up either in the middle of the expo floor or near the loading dock roller doors.

I ordered furniture and it’s not in my booth. What do I do?

Please see to the Expo Builder: Perth Expo will have a customer service counter located near Expo Help

I need First Aid.

If you are injured or unwell on Bump in Day please see any member of the Expo Care team wearing a red shirt for help. During the Expo Days a First Aid booth is in operation next door to the Expo Help booth at the Expo entrance. Ask for assistance and the Expo Team will help.

AFTER THE EXPO

Exhibitors must not dismantle their stand or move any items from their stand until the expo has been announced as closed and all patrons have left the expo space at 4pm. These are Workplace Health and Safety regulations enacted by the venue and are not negotiable.

The venue’s security team is responsible for overseeing adherence to this requirement, and exhibitors seen moving gear prior to this time risk a $1000 fine. The safety and wellness of visitors and other exhibitors is of the utmost importance, and moving equipment prior to this time places our patrons at risk.